Privacy policy

Privacy Policy

PawLax operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). PawLax is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect We collect information that identifies or can reasonably be linked to you. This includes:

Contact details: name, email address, phone number, and billing/shipping information. Financial information: payment details, transaction data, and confirmation information. Account information: username, password, and preferences. Transaction history: items viewed, added to cart, purchased, returned, or exchanged. Communications: messages and inquiries sent to us. Device & usage data: IP address, browser info, and site activity.

How We Use Your Information Provide and improve our Services (e.g., fulfill orders, process payments, deliver products, manage accounts). Personalize your experience by remembering preferences and recommending related products. Marketing and advertising (e.g., promotional emails, targeted ads). Fraud prevention & security to detect and prevent unauthorized activity. Customer communication & support to help resolve issues or answer questions. Legal compliance with applicable laws and regulations.

How We Share Your Information We may share information with:

Shopify (our platform provider) for hosting, payment processing, and analytics. Service providers (shipping, fulfillment, IT, marketing, etc.). Advertising and business partners for marketing and personalization. Legal authorities when required by law or to protect our rights.

Relationship with Shopify Our website is hosted by Shopify, which also processes some of your data to help us operate securely and efficiently. To learn how Shopify handles your data, visit the Shopify Consumer Privacy Policy.

Your Rights Depending on your location, you may have the right to:

Access or delete your personal information. Correct inaccuracies. Receive a copy (data portability). Opt out of marketing emails. Withdraw consent or file a complaint.

To exercise these rights, please contact us at hello@trypawlax.com. We may verify your identity before completing certain requests, as required by law.

Children’s Data Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors.

Security & Retention We use industry-standard security measures, but no system is completely secure. Your information is retained only as long as necessary to provide Services, meet legal obligations, or resolve disputes.

Changes to This Policy We may update this Privacy Policy occasionally. Updates will be posted on this page with the revised “Last Updated” date.

Contact If you have questions about this Privacy Policy or your personal data, please contact us at: 📧 hello@trypawlax.com